FAQs

Need answers fast? Have a search through our FAQs below.
If you don't find the answer you're looking for, please flick us an email via our contact page

General

Are you a NZ company?

Yes! We're proudly New Zealand owned and operated in Pouto, NZ

Do you have a physical store I can visit?

No, at this stage we are online only.

Are you products available anywhere else?

No, our items are only available here on our store.

Products

The product I want is out of stock, when will you have more?

You can sign up to be notified when a product is back in stock by visiting the product page of the out of stock item you want and entering your email address in the 'Notify Me' box. You'll get an email as soon as more stock is added to the website.

Where do you get your products from?

We source our products and the required components to make them from both local and overseas suppliers.

Payment

What payment methods do you accept?

We accept all major credit and debt cards via Stripe.
Bank transfer can be arranged upon special request.

Orders

Can I cancel or change my order?

Yes. If you can contact us as quickly as possible, before we have packaged and dispatched your order then we are happy to make any changes or process a refund.

Shipping

What are your shipping options?

New Zealand: We use CourierPost as our couriers to ship around New Zealand.
We have found them to be quick and reliable.

What are your shipping costs

We charge a flat rate for all orders, small parcels: $7 & medium parcels: $10.

How long will my order take to get to me?

All orders are shipped within 1-3 working days. Parcels are sent via NZ Post Courier and are expected to arrive within 1-5 working days.
Please allow extra days for delivery during busy times of the year (Christmas) and global events.

What can cause my order to be delayed?

During busy times of the year like Christmas, we can experience delays with courier & postal deliveries.
Please allow an extra few days for delivery during these times.

How do I track my order?

We'll supply all customers with a tracking code once your parcel has been collected.
Then you'll need to head to the NZPost website, enter your tracking code and they will update you with your parcel location and status.

Where do you ship from?

We ship from Pouto, Northland, NZ. All of our stock is here, ready to be shipped.

Account

Do I need to setup an account?

No, but we recommended it.
Having an account means you keep a record of all past orders, tracking information and everything you'll need if you want to return anything.

How do I create and account?

Visit the My Account page in the top or footer menu of our website. Complete the fields under the heading Register and you're all done.

How do I check and change my account details?

You can check and update your details by logging into your My Account page.

I've forgotten my password, how do I reset it?

When you visit the My Account to log into your account you will find a link under the Login button that says "Lost your password?".
Click on this and follow the prompts. It will help you to re-set your password.
If you get stuck for any reason, please get in contact and we'll sort it for you.

Refunds & Exchanges

Do you accept returns or exchanges?

Yes. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more information and to request a refund, visit our Returns page.

Will you refund the shipping cost?

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item.

New Zealand's little gift store.

Welcome to our little gift shop, your destination for thoughtfully curated and uniquely crafted treasures. From the comfort of your own space, explore a diverse collection of handpicked items that capture the essence of gifting. Our virtual shelves showcase a carefully selected array of products, ranging from exquisite artisanal crafts and personalised keepsakes to charming trinkets and modern delights. Whether you're searching for the perfect present or simply indulging in a little self-expression, our little gift shop offers a seamless and delightful shopping experience, bringing the joy of giving and receiving right to your fingertips.